At Liam Campout, your satisfaction is important to us. If you’re not fully satisfied with your purchase, we’re here to help. Please review our return and refund policy below for information on how we handle returns, exchanges, and refunds.
Return Eligibility
We accept returns within 7 days of the delivery date. To be eligible for a return, your item must:
Be unused and in the same condition that you received it
Be in its original packaging with all tags, labels, and accessories
Include a valid proof of purchase (order confirmation or receipt)
Returns requested after 7 days from delivery will not be accepted.
How to Initiate a Return
To request a return, please contact us at [email protected] within 7 days of receiving your order. Include the following details:
Your full name
Order number
Item(s) you wish to return
Reason for return
Clear photos (if item is damaged or defective)
Our support team will guide you through the return process and provide instructions on where to send the item.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or an incorrect product was sent. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days
Refunds are issued to the original payment method (if applicable) or via an agreed alternative in the case of cash on delivery orders
Shipping fees (if any) are non-refundable
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at [email protected] within 48 hours of delivery with photos of the damage. We will replace the item or issue a full refund as appropriate.
Exchanges
We only replace items if they are defective, damaged, or the wrong item was sent. For size or product exchanges, contact us at [email protected] to check availability and process your request.
Non-Returnable Items
Certain items may not be eligible for return, including:
Used or worn gear
Items without original packaging
Sale or clearance items (if stated as final sale)
Questions?
If you have any questions regarding our return or refund policy, feel free to contact our support team at:
Email: [email protected]